Refund policy

Return & Refund Policy

At Robot Vacuum Parts, we want you to feel confident about your purchase. If you need to return an item or report an issue with your order, please review the policy below and contact our customer support team.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

For returns under our voluntary 30-day return policy, items must:

  • Be unused, uninstalled, and in the same condition in which you received them.
  • Be returned in their original packaging, with any original tags or labels.
  • Include all supplied components, accessories, wiring, connectors, controllers, mounting hardware, manuals, and other items included with the product, where applicable.
  • Be accompanied by an order number, receipt, or other proof of purchase.

Items that have been installed, modified, cut, spliced, or damaged may not qualify for a change-of-mind return.

These conditions apply to our voluntary return policy only. They do not limit any applicable statutory rights relating to defective, damaged, incorrect, or misdescribed products, or any applicable statutory right of withdrawal.

2. How to Request a Return

To request a return, email support@robotparts.site with:

  • Your order number.
  • The item or items you wish to return.
  • The reason for your return.
  • Photos or videos showing the issue, if the product is damaged, defective, incorrect, or appears incompatible with your vehicle or device.

For vehicle- or device-specific products, please also provide your vehicle’s make, model, model year, and trim level (or device model), where relevant.

Once we review your request, we will provide the applicable return instructions, confirmed return address, and information about return shipping arrangements.

Return address:

YOUTONG TECHNOLOGY CO., LIMITED, Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR, China

Please contact us before sending a return so that we can provide the correct instructions. Do not send items to the address printed on the original shipping package unless we specifically instruct you to do so.

Returns submitted under our voluntary 30-day policy without following our return process may not be accepted. Prior approval is not a condition for exercising any applicable statutory right of withdrawal.

3. Return Shipping Costs

For change-of-mind returns, including ordering the wrong item or selecting the wrong vehicle or device variant when the product listing accurately describes compatibility, you are responsible for return shipping costs.

If we confirm that your item arrived defective, was damaged in transit, or that we sent an incorrect item, we will cover reasonable return shipping costs. Please contact us before arranging shipment so that we can provide a prepaid return label, where available, or agree on an alternative return method.

Providing return instructions or a return label does not necessarily mean that return shipping is free. Any applicable customer-paid return shipping charge will be disclosed before you use the label.

For voluntary change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law. Where your statutory withdrawal rights apply, eligible original standard delivery charges will be refunded as required by law.

Please package returned items securely. We recommend using a tracked shipping service and keeping your proof of shipment until your return has been resolved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact support@robotparts.site promptly if:

  • An item arrives damaged.
  • An item appears defective or does not function as described.
  • You receive the wrong product.
  • Essential parts or accessories are missing.

Please include your order number and clear photos or videos of the product, the issue, and the shipping packaging where relevant.

Depending on the circumstances and your applicable rights, we may arrange troubleshooting, replacement parts, a replacement product, a return, or a refund.

If you discover an issue during installation, stop using or modifying the product and contact us before proceeding. This will help us assess the issue and avoid further damage.

Nothing in this policy limits your applicable statutory rights concerning defective or non-conforming goods.

5. Compatibility and Installation

For vehicle- or device-specific products, please review the compatibility information on the product page before placing your order. Where relevant, confirm your vehicle’s make, model, model year, trim level, or your device’s model number and other specifications stated in the listing.

If you are unsure whether a product is suitable for your vehicle or device, contact support@robotparts.site before purchasing.

If a product does not fit a vehicle or device that our listing expressly identifies as compatible, please contact us with your order details, vehicle or device information, and supporting photos. We will assess the issue and arrange an appropriate solution.

Damage caused by incorrect installation, misuse, unauthorized modification, or use outside the product’s stated specifications is not covered by our voluntary return policy. This does not exclude remedies for an underlying product defect or other rights provided by applicable law.

6. Non-Returnable Items

The following items are not eligible for change-of-mind returns under our voluntary 30-day policy:

  • Products made to your specifications or clearly personalized.
  • Gift cards.
  • Products that have been installed, used, modified, cut, spliced, or damaged after delivery.
  • Incomplete returns that are missing supplied parts or accessories.
  • Items clearly identified as “Final Sale” before purchase.

Discounted products are otherwise subject to the same return conditions as regularly priced products unless they were clearly marked “Final Sale.”

These exclusions do not override applicable statutory rights. If an excluded item arrives defective, damaged, incorrect, or not as described, please contact us so that we can review the issue.

7. Exchanges

If you need a different product or vehicle/device variant, please contact us before returning your original item so that we can help confirm the correct replacement.

For standard exchanges, the simplest process is to return the eligible original item and place a separate order for the replacement. Replacement availability is subject to stock, and any price difference will apply to the new order.

If the exchange is required because we sent an incorrect or defective item, we will explain the available replacement arrangements and applicable shipping coverage.

8. European Union 14-Day Right of Withdrawal

If you are an EU consumer and your purchase is covered by applicable EU distance-selling rules, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, notify us at support@robotparts.site within the applicable withdrawal period using a clear statement that you wish to withdraw from your purchase. You may use the sample withdrawal notice below, but you are not required to use that particular format.

After notifying us, you must send the goods back within 14 days, unless we have agreed to collect them.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose, to the extent permitted by applicable law.

Please return all supplied components and use the original packaging where possible. Original packaging is not a prerequisite for exercising your statutory withdrawal right.

You are responsible for the direct cost of returning the goods unless we have agreed to cover it or applicable law requires us to do so.

For a qualifying withdrawal from the entire purchase, we will refund the payments required by applicable law, including the cost of our least expensive standard delivery option. Additional charges for a premium delivery method selected by you are not refundable unless required by law.

We will issue the refund within 14 days of being informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise, and you will not incur a fee for the reimbursement.

Statutory exceptions may apply, including for goods made to your specifications or clearly personalized. Our voluntary return restrictions do not override your statutory withdrawal rights.

Sample Withdrawal Notice

To: Robot Vacuum Parts
Email: support@robotparts.site
Return address: YOUTONG TECHNOLOGY CO., LIMITED, Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR, China

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Product name(s):
Date ordered:
Date received:
Customer name:
Customer address:
Date of this notice:

9. Refunds

For returns under our voluntary 30-day policy, we will notify you after receiving and inspecting the returned item and confirm whether your refund has been approved.

If approved, we will issue your refund to the original payment method within 10 business days.

Your bank, credit card provider, or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed your refund approval and you have not received it, contact support@robotparts.site.

Where applicable law requires a different refund deadline or procedure, including for an EU statutory withdrawal, those requirements take precedence.

10. Contact Us

For questions about returns, exchanges, product issues, or refunds, contact:

Robot Vacuum Parts
Email: support@robotparts.site
Return address: YOUTONG TECHNOLOGY CO., LIMITED, Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR, China