Privacy policy

Privacy Policy

Last updated: October 9, 2026

1. Scope

Robot Vacuum Parts is operated by YOUTONG TECHNOLOGY CO., LIMITED. This policy describes how we collect, use and protect personal information when you browse our store, place an order, or contact our support team at support@robotparts.site. Our storefront is hosted on the Shopify platform, which processes data as part of its e-commerce services.

2. Data We Process

  • Contact and delivery details: name, email address, phone number, billing and shipping addresses.
  • Order and transaction data: products viewed, purchased, returned or exchanged, order numbers and order history.
  • Payment information: selected payment method, payment status and transaction references. Full card numbers are collected and processed by Shopify and the payment provider at checkout — not stored on our systems.
  • Account data if you create a customer account.
  • Fitment information you volunteer, such as your device’s brand, model number and part references, plus photos or notes you send when asking whether a part matches.
  • Support communications: emails, messages, reviews and attached photos or videos.
  • Device and usage data: IP address, browser type, pages visited and interaction timing, gathered through cookies and similar technologies.
  • Your marketing, cookie and privacy preferences.

3. Collection Sources

  • Directly from you, at checkout, during account sign-up, in support emails and in reviews.
  • Automatically, via cookies, pixels and similar technologies as you browse.
  • From Shopify and the service providers supporting payments, shipping, security and analytics.
  • From another person who orders on your behalf, such as a gift buyer.

4. Purposes of Use

  • Processing payments, fulfilling orders and arranging delivery.
  • Managing accounts, returns, exchanges and refunds.
  • Checking part compatibility and answering installation or support questions.
  • Improving the store: analysing usage, fixing problems and refining our catalogue.
  • Marketing with your consent where required — promotional emails include an unsubscribe link, and opting out never stops transactional messages such as order confirmations and delivery updates.
  • Fraud prevention and the security of transactions.
  • Complying with legal obligations, responding to valid legal requests and defending claims.

5. Cookies

Cookies and similar technologies support essential functions (checkout, security), remember your preferences, help us understand how the store is used and, where enabled, measure advertising. Where the law requires consent for non-essential cookies, we ask first. You can adjust choices via the cookie banner or your browser; blocking some cookies may reduce functionality.

6. Recipients and Shopify

  • Shopify and providers supporting hosting, payments, shipping, fulfilment, customer support, cloud storage, security and analytics.
  • Marketing and advertising partners where such integrations are used, subject to your privacy choices; some advertising disclosures may count as a “sale” or “sharing” under applicable laws even without money changing hands.
  • Anyone you ask us to share information with.
  • Parties to a merger, acquisition or asset sale, subject to legal safeguards.
  • Authorities, where required by law or to protect rights and safety.

7. Shopify’s Independent Role

Shopify hosts our store and processes personal information to provide the platform. When acting on our instructions it does so under our agreement with Shopify. For its independent purposes (for example Shopify consumer services), Shopify is separately responsible and its handling is described in the Shopify Consumer Privacy Policy and Shopify Privacy Portal. Store-related requests can come to us; Shopify-independent processing may need to be raised with Shopify directly.

8. Legal Basis, Transfers, Retention and Security

  • Contract — taking orders, receiving payments and delivering goods.
  • Legal obligation — keeping records the law requires.
  • Legitimate interests — operating and securing the business, preventing fraud, handling enquiries.
  • Consent — marketing and non-essential tracking, withdrawable at any time without affecting prior processing.

9. Your Rights and Special Cases

  • Ask what personal information we process about you, and receive it in a portable format.
  • Correct information that is wrong.
  • Request deletion.
  • Object to or restrict certain processing.
  • Withdraw consent where we rely on it.
  • Opt out of sales, sharing or targeted advertising; where applicable we treat Global Privacy Control signals as such a request.
  • Appeal a privacy-request decision where local law allows.

Email support@robotparts.site to exercise a right, describing what you need. We may verify identity first; an authorised agent may submit for you with proper proof. We respond within the legal timeframe and never disadvantage you for exercising your rights.

10. Contacts and Changes

Robot Vacuum Parts
Operated by: YOUTONG TECHNOLOGY CO., LIMITED
Email: support@robotparts.site
Phone: +86 134-2894-7672
Mailing address:
YOUTONG TECHNOLOGY CO., LIMITED
Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mong Kok, Kowloon,
Hong Kong SAR, China

For data protection purposes, YOUTONG TECHNOLOGY CO., LIMITED is the controller of the personal information processed through this store.